TERMS & CONDITIONS

General
Factory To House provides building materials, home improvement products, and related services throughout Australia. These Terms govern your use of the website and your purchases.

Pricing & Payments
• All prices are listed in AUD.
• Prices may change without notice.
• Payment must be completed before orders are processed.
• We reserve the right to refuse any order.

Product Information
We aim to provide accurate images, specifications, and descriptions. Actual colours and sizes may vary depending on manufacturing tolerances.

Orders & Lead Times
• Some products are custom-made and require additional production time.
• Once an order is processed, it cannot be cancelled unless approved by our support team.

Delivery
• Delivery times are estimates and may vary.
• Customers must inspect goods on arrival and report issues within 48 hours.

Returns & Refunds
Returns are subject to our Refund Policy.
Refunds are only issued when items are faulty, damaged, or incorrectly supplied.

Warranty
Warranty coverage varies by product category. Customers must follow installation and maintenance instructions to maintain warranty eligibility.

User Account
You are responsible for maintaining the confidentiality of your login credentials.

Limitation of Liability
We are not responsible for:
• Delays caused by couriers or suppliers
• Damage resulting from incorrect installation
• Losses arising from misuse of the product

Governing Law
These Terms are governed by the laws of New South Wales, Australia.