PRIVACY POLICY

Information We Collect
We may collect the following information:
• Name, email address, phone number
• Shipping and billing addresses
• Order history
• Payment information (processed securely by third-party providers)
• Website usage data (analytics, cookies, browsing behaviour)

How We Use Your Information
We use your information for:
• Processing and delivering orders
• Customer support
• Improving our website and services
• Marketing emails (only with your consent)
• Fraud prevention and security

Sharing Your Information
We do not sell your personal information.
We may share data with:
• Delivery partners
• Payment processors
• IT and analytics providers
• Manufacturers or suppliers (for warranty or order fulfilment)

Cookies & Tracking
Our website uses cookies to enhance user experience and analyse performance.
You can manage cookie settings in your browser.

Data Security
We use encryption, secure servers, and access controls to protect your information.

Your Rights
Under Australian privacy law, you may:
• Request access to your personal data
• Request correction of inaccurate information
• Opt-out of marketing communications
• Request deletion of your data (where applicable)

Third-Party Links
Our website may contain links to external websites.
We are not responsible for their privacy practices.

Contact Us
For privacy questions or data requests:
Email: privacy@factorytohouse.com
Address: Sydney, NSW, Australia.